FAQ: PAY LATER (IN 3 INSTALLMENTS)

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

To increase your eligibility for Pay later, please help us eliminate some top decline reasons

  • Ensure your name and billing address match those held by your bank account or electoral roll.
  • Retry – ensuring delivery of goods to your billing address.
  • Attempt to order with a lower basket value, if possible.

Note: If you have recently paid a Pay later order, please allow up to 48 hours for this to clear (we are trying to improve this process!)

Payment is typically due 14 or 30 days after the order is shipped, depending on the store.

To help you pay on time, we’ll alert you by email two days before a payment is due.

You can also log in and view your orders at any time at www.klarna.com/uk

You can live chat with our customer service agents 24/7 here to request that your contact details be updated. Please quote your statement number if you have received a statement by post.

Payment is typically due 14 or 30 days after the order is shipped, depending on the store. To help you pay on time, we’ll alert you two days before a payment is due. You’ll also receive email reminders.

You can pay your Pay later statement with VISA/MasterCard debit or credit card online by logging into Klarna here. Alternatively, you can log in via the Klarna app, available on IOS and Android.

To make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. All information will be sent to your email address, so it is important you provide the right contact details.

We recommend that if you are new to Klarna and you haven’t used the Pay later option before, you should have your first order delivered to your billing address (where your bank account is registered). This maximizes the chances of your purchase being accepted.

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

Your statement will be sent once the online store has shipped your order by email.

Please note, you do not need to pay before the due date.

You can pay for your purchases whenever you want. Simply log in here and make a secure payment with either a debit or credit card.

Logging in is quick and easy, just follow these three steps:

  1. Select Log in or click  here  or login to the Klarna app for iOS or Android
  2. Enter your email address used when making the purchase
  3. No passwords required, simply select the secure login link Klarna has just sent to the above email address

Payment information is processed securely by Klarna. All transactions take place via secure connections, protected with the latest industry standard security protocols.

Payments cannot be made by telephone or bank transfer.

If you have chosen to Pay later, we’ll send you an email explaining how and when to pay.

Yes. You can enter a separate delivery address at the checkout. We recommend that if you are new to Klarna and you haven’t used the Pay later option before, you should have your first order delivered to your billing address. This maximizes the chances of your purchase being accepted.

If you do not have your statement number to hand, please login here with your email address to find the payment details for your statement. Alternatively, you can log in to the Klarna app for iOS and Android.

Once we have received your payment we will send a payment confirmation email to the address you used when ordering. If you do not receive this confirmation, please login here to see your payment status. You can also see the status of your orders in the Klarna app for iOS and Android.

With Pay later, you can pay for your order 14 or 30 days after shipping, depending on the store. If your Pay later request is accepted, we will send you an email with payment instructions once your order is shipped. Just follow the link in the email to view your order.